Sync Your External Calendar (Google Calendar, iCal, Outlook etc.)

You can connect your appointments to an external calendar.  This allows you to view your appointments in other calendars like Google Calendar, iCal, Outlook or any calendar software which allows you to subscribe to an iCalendar.

The external calendar is a one-way sync, so you will be able to see your appointments in your external calendar, you will need to login to Noterro to update your calendar.  The same steps are available on Noterro mobile by starting off with clicking "My Account" in the sidebar menu.

 

Step 1: Enable your external calendar

  1. Login as a Practitioner
  2. Click your Profile Picture or Initials (top right)
  3. Under the Calendar heading, click Sync
  4. From this page, ensure the checkbox for Enable External Calendar is checked.
  5. Once "Enable External Calendar" is checked, you will be generated an external calendar feed URL.

Note: This link should be kept private.  Anyone with this link will be able to see the details of your appointments.  Disabling and re-enabling the External Calendar will generate a new link, the previous link will no-longer work.

 

Step 2: Connecting to your external calendar

Each external calendar program is slightly different.  Please follow the link below for the steps to subscribe to your Noterro calendar.

Have more questions? Submit a request

26 Comments

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    Whitney Bysterveldt

    Followed this and it did not work. Appointments won't show up on my google calendar :(

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    Sarah Wolf

    Worked!

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    Kati Lambert

    Appointments show up on my iOS calendar an hour earlier! Where is the option for me to contact a member of the support team? This system claims to be mobile friendly but that hasn't really been my experience.

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    Ryan

    Kati, if the your calendar is off by an hour, you likely have an incorrect timezone set on your computer or within your SOAP Vault account. We're happy to help, just email us at support@soapvault.com.
    Ryan

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    Beth Fannin

    how do I log in as practitioner?

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    Sheila Quintero

    I cannot get my google calendar to connect with my soap vault calendar.

    does not help.

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    Teri Clarke

    I've tried several times to merge my google calendar to my soap calendar.  I have followed the steps and was looking to get all my appointments transferred so I can just use one.  Can you please help me with this issue or does it not merge at all.  

    Thank you for your help

    Teri

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    Ryan

    Teri,

    Google Calendar can have up to a 24-hour delay to retrieve updates.  Our end is instant, but Google Calendar only checks for updates periodically.

    Edited by Ryan
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    Evett Cadogan

    My patients and I cannot access my booking button and intake form from their smart phone when they go to my website. I can only see the buttons when I sign in on my laptop. Also, I have followed the instructions to sync my calendar and it does not work. I need some help....I have already changed my voicemail to tell my patients to book online. 

    Evett

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    Ryan

    Evett,

     

    Thanks for reaching out to us.  These issue would be handled easier through phone support.  Please click the link below to book your appointment.

     

    https://calendly.com/soapvault-support/general/07-16-2018

     

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    Jodie McLean, RMT

    I haven't synched my google calendar with my soapvault yet. I've been using google calendar for years and not soapvault, will syching the calendars erase my past appointments or only synch everything moving forward?

     

    jodie

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    Ryan

    Jodie, syncing your calendar will not change or erase any data.  It's simply for viewing your calendar on other devices / programs.

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    Colby Campbell

    Do you have plans to create two way sync?

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    Ryan

    There are no immediate plans to develop two way sync but we may do it in the future.

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    Glen Gardner

    Hi there....just looking for an update on two way syncing and if this has or will be happening?

     

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    Julene Nikolac

    I am also looking for update on 2 way syncing.  The appointment book does me no good if I can only read it on google.  

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    Ryan

    Julene,

    It is only a one way sync to Google.

    Thanks

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    Alana Goertzen

    Is there a way to sync the google calendar to SoapVault (or is there an update coming for this?) to show events from the google calendar on the soap vault calendar? 

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    Alesia Lester

    Apparently I need help setting up sync my calendar with Google calendar. I'm only showing 1 appointment come over from soap vault. Are there any instructional videos on this subject. Someone please help

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    Nick

    Alesia,

    It looks like Google increased the time it takes to re-sync the calendar. On their Calendar Help page it has changed from "every few hours" to "up to 8 hours" and now to "up to 12 hours."

    If it is still not syncing, I would suggest you remove the SOAP Vault calendar and add it back.

    Thanks

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    Audra Coburn

    hi there  trying to sync google calender with soapvault. not working out to well for me. ive been reading the above comments.....has it worked for anyone?

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    Ryan

    Audra, I'll open a ticket for you.

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    Tamara Lee Harvey

    My noterra calenter and Google calender aren't syncing together either.

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    Nick

    It looks like Google increased the time it takes to re-sync the calendar. On their Calendar Help page it has changed from "every few hours" to "up to 8 hours" and now to "up to 12 hours."

    Thanks,

     

    Nick

     

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    Tamara Lee Harvey

    Thank you, Nick. I have waited the time Google stated above. And tried multiple times. I am not sure why it isn't syncing. Any more information would be great.

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    Nick

    Tamara,

     

    The only other suggestion is to remove the subscribed Noterro calendar from your Google calendar and add it back in.

     

    Thanks

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